How can we help you?
The Most Frequent Questions
How can I place an order?
What happens after my order has been placed?
Your order will be sent directly to the nearest warehouse to the receiving address. Normally, it will be packed and shipped within 24 hours. If you have anything would like to amend your order before the dispatch, please feel free to contact us via the form on the bottom of this page. We will be more than happy to help.
Once the order is shipped, you will be notified via email. A tracking number or link will also come to your email inbox in several hours once it has been generate by the carrier.
Will I be charged taxes upon receiving my package?
Shipping to US and Canada
International shipping is available, but the cost varies often.
We are happy to calculated it for you based on real time shipping rates and associated fees. Contact us with the form on the bottom of this page.
Import Taxes: Please be aware that International orders may attract an additional cost for import taxes upon receipt.
EZVALO store supports PayPal, PayPal Express, AMEX, JCB, MasterCard and Visa.
For checking out with PayPal, login to your Paypal account and the transaction will be made via PayPal's secure channel.
For card payment, , you will be prompt to input your card detail and finish the 3D security check during the ordering process. All card payments will be authorized directly from your bank, so please contact your bank at the first instance if there is any payment issue.
Vouchers & Gift Cards
Vouchers and coupon codes
Coupon codes can only be applied at the checkout. Any discount or offer will show on the order page before you make the payment.
Please note that all voucher or coupon codes has limited durations. Make payment before they are expired.
Returns & Warranty
We offer one year standard warranty on all our products that originally purchased from our website www.ezvalo.com. If you have the product purchased from other online platform or local retailers, please contact them in the first instance for registering the warranty services.