Frequently Asked Questions

Ordering is super simple: After placing the desired items in your basket, you can complete your order by clicking the [checkout] button. During the ordering process, you will be guided in steps to enter your shipping address and payment information. Once the purchase is completed, an automated confirmation email will be sent to your email address. 

Your order will be sent directly to the nearest warehouse to the receiving address. Normally, it will be packed and shipped within 24 hours. If you have anything would like to amend your order before the dispatch, please feel free to contact us via the form on the bottom of this page. We will be more than happy to help. 

Once the order is shipped, you will be notified via email. A tracking number or link will also come to your email inbox in several hours once it has been generate by the carrier. 

The Tax is included on the price for US and Canada orders. For international orders, customers may need to pay import charges upon receiving goods. EZVALO Store does not have any control over these charges. Customs policies and import duties vary widely depending on the country. Please contact your local customs office for information specific to your country.
The standard order be typically processed within 24 hours from one of our regional fulfilment centers. Orders placed on a Friday will most likely be shipped on the following Monday. Keep this in mind if you are selecting express or overnight shipping. Please note that time frames of standard (3-5 Days) shipping service depend on your location and vary depending on the shipping method. We are aiming to deliver all US and CA orders in 5 days.  We strongly recommend that you dispatch to a reliable address, as Proper is not responsible for lost or stolen orders. Physical addresses are preferred, as we are unable to guarantee the safety of items delivered to PO Boxes or Parcel Lockers. We update our Facebook, Instagram and Twitter accounts regularly with production and shipping timelines if we expect any delays during periods of heavy demand. If you have any specific request, please fill the contact form below and one of us will get back to you as soon as we can. 

International shipping is available, but the cost varies often. 

We are happy to calculated it for you based on real time shipping rates and associated fees. Contact us with the form on the bottom of this page. 


Import Taxes: Please be aware that International orders may attract an additional cost for import taxes upon receipt.

EZVALO store supports PayPal, PayPal Express, AMEX, JCB, MasterCard and Visa.

ezvalo store payment icon

For checking out with PayPal, login to your Paypal account and the transaction will be made via PayPal's secure channel.

For card payment, , you will be prompt to input your card detail and finish the 3D security check during the ordering process. All card payments will be authorized directly from your bank, so please contact your bank at the first instance if there is any payment issue. 

Although you can use the currency converter to view the price of a product in your local currency, all payments are processed in USD dollars as EZVALO Store is based in US.

Coupon codes can only be applied at the checkout. Any discount or offer will show on the order page before you make the payment.

Please note that all voucher or coupon codes has limited durations. Make payment before they are expired.

If a discount is offered without any code, it will be automatically applied at the checkout. Please always feel free to contact us using the form below,  if you encounter with any issue.
If for any reason you have changed your mind about your purchase, or the item you received is faulty, damaged, or otherwise not as described on our website, we offer a full refund (excluding shipping costs) for up to 30 days from the original purchase date. To claim a return or exchange, please contact our Customer Support Team (via the form on the bottom) with your Order Number, reason for your return, and (if applicable) evidence/photos of any product faults. We will be happy to ship you a new item, or refund the price you paid for the product (excluding shipping costs). To be eligible for a return, your item must be unused and in the original packaging (in a resellable condition). We will review your email and provide you with a RMA number (return merchandise authorization) prior to shipping your product back to us. Please make sure the returned product is carefully wrapped and provide a tracking number (if possible) for all return items, as we are unable to refund items that are damaged due to improper protection and we are not responsible for lost or damaged products being returned to us. We ask that you allow up to 5 working days for us to process your refund after we have received your returned item. Once we have inspected the item and assessed that it is in an acceptable condition, we will credit the original payment method according to the processing time of your bank.
We offer one year standard warranty on all our products that originally purchased from our website If you have the product purchased from other online platform or local retailers, please contact them in the first instance for registering the warranty services. 

Length 11.81 inches, width 1.61 inches and height 0.39 inches, suitable for Wardrobe, Stairs, Bedroom, Hallway etc.

The PIR Motion Sensor can detect your movements around 16.4ft/120°.

The LED Closet Light has two light modes: when in auto mode the light will automatically turn on when human motion is detected and the light will turn off after 15 seconds if no motion is detected; double click to turn on the constant lighting mode, it will stay on for 30 minutes.

Yes, long press the touch control for stepless dimming. And the brightness setting is remembered for next time use.

This is a 3500K warm light sensor lamp that can bring your family a cozy ambiance.

Daily use can last for 2 months (2 times a day). Equipped with 900mAh battery and the slim led light can work up to 18 hours (Min. brightness) after once charge.

For better user experience and energy saving, light will not turn on automatically in bright environment.

If no motion is detected, the light will turn off within 15 seconds. And double tap for always ON mode, the light will last for 30 minutes.

The adhesive and the magnetic sheet are integrated and the adhesive is very sticky, so secondary movement is not recommended. Of course, this light has a built-in magnetic sheet, and it can also be attached to any ferrous object.

Length 20.47 inches, width 1.65 inches and height 0.39 inches, built-in strong magnet, the light can be attached directly on iron products, you can also use provided iron brackets with 3M adhesives to fix it in any other places.

Double click the touch button after turning on the light, it will stay on for 30 minutes.

Sure, the wireless motion sensor closet light made of high quality anodized aluminum, sturdy and sleek, much longer lifespan than other items on market. With a built-in strong magnet, can be attached directly on iron products, you can also use provided iron brackets with 3M adhesives to fix it in any other places, suitable for cabinet, kitchen, cupboard and other scenarios. 

Both are achievable and you can turn the light on/off at any time with the touch control. In "Auto" mode, for better user experience and energy saving, the light will only turn on automatically when motion is detected in a dim environment. 

Daily use can last for 3 months (≤3 times a day). Equipped with detachable and rechargeable battery 1500mAh. After once charge, the LED light can continue to work for 33 hours (Min. brightness),5.5 hours (Max. brightness).

Of course yes, this LED closet light provides 48LEDs and 3500K color temperature, super bright and suitable for illuminating every dark corner of your the bedroom, closet, cabinet, workshop, etc.

No, you don't need to. The detachable and rechargeable battery allow you to remove and charge directly.

Yes, you can mount the light vertically along the wall. Just make sure your motion is covered in the PIR sensor's detection range.

If two lights are placed in the same not very large space, when one of them is turned on, for the other one the ambient will become very bright, so it will not light up. Because the lamp will light on automatically while detecting movement only when the area is lack of light or in a dark environment.

This light is great for the cabinet, but you need to be careful that the distance between the item and the lamp can not be too close.

In "auto" mode, the light turns off if no motion is detected in 15s and stays on for 30 minutes in always ON mode.

Length 23.62 inches and height 0.39 inches.

There are two ways to install:

Using 3M adhesive tapes to attach the led cabinet light to smooth surfaces.

Using the clip-on holders and screws to fix it to walls or wooden products.

Please DO NOT hang other objects under the sensor within 20cm range

First USE, please do not take any action within 3 seconds, the light with automatically detect obstacles (under the light) to measure the sensing distance.

No, this is non-battery powered. The cabinet light is charged with a 24 inches fixed USB power cord and does not come with an adapter.

The sensing distance is up to 15cm/5.9in. It can capture easily your simple hand-wave to turn it ON/OFF. 

No, but you can switch the light on or off by swiping your hand under it within a 5.9-inch range.

To manipulate the light's stepless dimming feature, simply hover your hand below the sensor to adjust the brightness.

The 4000K 400lm super bright EZVALO under cabinet lighting with 78LEDs, provides adequate lighting for safe work on kitchen cupboard and workbench.

The fixed power cord is 1.5 meters long, it is worth noting that the light is non-battery powered, while the power cord is a USB port, no adapter is included.

Of course, it is perfect for kitchen! The sensitive IR sensor of under-cabinet led lighting captures easily your simple hand-wave to turn it ON/OFF. The sensing distance is up to 15cm/5.9in. And the high color rendering can also restore the the natural color of food. This is a very practical feature for the kitchen. 

This cabinet light has two colors, 3500K warm light and 5000 neutral light, double-click the touch button to change the color temperature, long press to adjust the brightness.

With a 5V2A adapter, it takes about an hour and the indicator turns from red to green when the battery is fully charged.

The motion sensor lighting cannot light on automatically under below situations:

1 When the area is lack of light or in a dark environment, the lamp will light on automatically while detecting movement. Therefore, you can turn the lamp to “always-on mode” if you want to use it in a bright environment.

2 Please check whether your lamp is on “Auto" mode. The lamp cannot light on automatically on “always-on mode”. If not, please tap the button to switch modes.

3 Please make sure your battery is fully charge while using. The lamp cannot light on automatically when battery is dead or running low.

This LED closet light provides 128LEDs, super bright and suitable for illuminating every dark corner of your the bedroom, closet, hallway, etc.

Equipped with detachable and rechargeable battery 1600mAh. In the "Auto" mode, the LED light can continue to work for 44 hours (About 6 months) after once charge. Its easy to recharge the battery with USB cable.

The light can be mounted directly to any iron products, you can also use provided iron brackets with 3M adhesives to fix it in any other places and the adhesives creates easily a long-lasting bond over time, so secondary movement is not recommended. 

For better user experience and energy saving, light will not turn on automatically in bright environment.

The Music Bedside Lamp has 3 levels adjustable brightness levels, respectively -30%, -70%, -100%, just click on the light bar, light up your bedside lamp.

Please press and hold button on the surface until hear a sound, then open your Bluetooth, find the EZVALO Lydia pro device to finish pairing, then you can hear a sound. 

Yes, but the phone case can not exceed 8 mm.

For wireless charging, you need to connect the lamp to power supplies at first, then make sure your phone supports wireless charging and place your phone in the correct position. If it still does not work, please feel free to contact us.

Mobile devices that supports wireless charging mainly include:

Apple: iPhoneX, iPhoneXR, iPhoneXS, iPhoneXSMax, iPhone 8, iPhone 11, iPhone 12, iPhone 12 pro, iPhone 13 (mini, pro, pro max)

Samsung: GalaxyS6, GalaxyS7, GalaxyS8, GalaxyS9, GalaxyS10, GalaxyS10+, Note8, Note9, Note10, Note20

Huawei: Mate RS, Mate 20 Pro, Mate 20 RS, Mate 30 Pro, Mate 40 Pro, РЗ0 Рго ,P40 Pro

Xiaomi: MIX2S, MIX3, Mi9, Mi10, Mi11 / OPPO Ace2 /Vivo X70 Pro+

This night light with touch switch, you need click the light bar to turn/on off and adjust the brightness. 

You need to connect the power supply if use wireless charging, but not if just use the Bluetooth speaker.

Yes it's a led night light, you can use it when reading.

No, there is a built-in battery which can support them working, regards. 

Wireless charging for compatible smartphone devices such as GalaxyS6 / GalaxyS7 / GalaxyS8 / GalaxyS9 / Note8 / Note9 / Mate RS / Mate 20 Pro / Mate 20 /GalaxyS7 /GalaxyS8 /GalaxyS9/Note8/Note9/Mate RS /Mate 20 Pro /Mate 20 RS /P30 Pro/MIX2S /MIX3 iphone 11/iphoneXR/iphone12/iphone 12 Pro etc.

Please long press the clock icon to switch between 12H/24H format and scroll the wheel button to adjust the hour/minute.

No, only FM and BT connection.

Yes you can charge one phone with wireless and another phone with the USB port. 

Yes, when the alarm rings, press any button to activate snooze. It will ring again after 5 minutes, the display will show (ZZZ) and long press the SNOOZE button to turn off the alarm.

Yes, it has 4 different options, 3 different light intensity and light fully off.

Yes, it has button to turn on/off the light. 

Sorry, this feature is not open up yet. So when you set the alarm, it will go off at the time you set each day.

Of course yes, you can turn the night light on/off by simply double pressing the light button.

No, you need to connect to the power source.

You can find the "Tuya Smart" APP on the iPhone app store or Google app store. If the lamp cannot be connected while using the APP, please Re-plug the power adaptor first. Then follow the instruction on the user manual to adjust time manually. If there is any problem, please kindly let me know.

Yes, the led desk lamp works fine with 100-240Volt, if you need more help, please contact us by email:, we're always here to serve you.

Please press the button below the clock until the green light comes on to turn on auto mode. In auto mode, the led desk light will automatically turn off after 15 minutes if no motion is detected. This means that if the led desk lamp detects your movement, it will light up.

The cord is about 70.86in/1.8m.

You can download the App named Tuya Smart, it will automatically synchronize the network time on your phone after connecting to the lamp successfully, if you need more information, please contact us.

Sorry, the clock can't be set to 12H, we're trying to update it.

In general, after connecting  lamp to the alexa, you can use the voice to control all the settings that avaliable on the app.   


“Turn on the desk lamp.”

“Turn off the desk lamp in 30 minutes.”

“Make my desk brighter.”

“Turn down the desk lamp light to 50%.”

“Lower the desk lamp.”

“Brighten the lamp in the study to 100%.”

“Dim the lamp by 20%.”

“Change the color temperature of the lamp to 4000K”


For more advanced control such like scene setting, you will have to manually config it on the alexa app first, then you may can do below examples for different combinations of the brightness and color tempearture.

"set lamp to night mode"

"set the bedroom to day mode"


The most frequent control of the lamp are:

1. on/off

2. timed or delayed on/off

3. brightness adjustment

4. color temperature adjustment

5. auto smart dimming

This light can remember the last used light settings and it works with Amazon Alexa and Google Assistant, allow you to control your lights with your voice. Turn your desk lights on and off.Or connect your desk lamp via Tuya Smart APP to create ambiance that suits your mood.

Yes it comes with an American plug. No adapter was included. 

We have customers use our desk lamp on the top of their pianos. The answers to your questions are actually depending on the height of the upright. I can only attach a photo for the reference. We also offer a 30-day return policy, if the lamp doesn't fit your use, you can always ask for a refund. Please free feel to contact us if anything else we can help with.