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Contact Customer Service

Email: service@ezvalo.com

Customer Support Hours: Mon-Fri 9 AM-5 PM (EST)

Contact Other Departments

Wholesale and Distributors:: wholesale@ezvalo.com

Affiliate program: marketingus@ezvalo.com

Frequently asked questions

Have questions? We're here to help

What are your estimated shipping times?

Standard shipping typically takes 3-7 business days, while expedited shipping arrives in about 2-3 business days.

How long are your processing times?

We strive to ship your package as quickly as possible, usually within a few days. However, during peak seasons, processing may take up to 4 business days.

Do your devices come with a product?

We provide a one-year product on all our units, including both strip and round lights. If your unit experiences any mechanical or manufacturing defects, we're here to help. Please note: discontinued units are not covered under warranty. For more details, feel free to contact us via email.

How to apply for after-sales service

For any questions about Ezvalo products, you can contact us online directly on the store page, or you can contact us via email at: service@ezvalo.com.