Shipping Policy

We offer free home delivery to multiple locations in the United States (Except Alaska, Hawaii, Puerto Rico) and Canada from our local warehouse. The domestic shipping takes between 3-5 days depending on the destination.

The transit time of the international orders is 7-14 working days. If you can't see the shipping option at the checkout, please contact our support team via email service@ezvalo.com.

We ship orders on regular business days Monday - Friday (non-holidays). Orders placed on weekends will ship on the following business day. We use UPS, USPS, FedEx and DHL, to ship your orders very tightly sealed.

Please note :  In the instance of a stockout, the international shipping rate will apply automatically to your order. Check the product pages for the lasted update on stock availability in your region or contact us on service@ezvalo.com.

Order Shipment Times:

Most orders placed before 11:30 a.m. PST will be shipped on the same business day. Orders placed after 11:30 a.m. PST will be shipped the following business day. Processing for these orders can take a few hours or longer depending on the volume of orders received on that day.

Order Verification:

While we process your order, you may be contacted by a customer service representative to verify your order and billing information after purchase. If you cannot be reached, your order may be delayed. The best way to ensure there is no delay on your delivery, double check all information you enter during checkout.

Inspecting Your Order When It Arrives:

If your order shipped via freight carrier, please thoroughly inspect your item before signing for the package. We recommend that you verify the following items before signing the bill of landing:

Make sure that you have received the correct item.
Check to make sure that there is not damage to the packaging. If there is damage more than normal wear and tear that occurs in transit, this could indicate that your item was damaged during shipping.

If your order is correct and is in good condition, please sign for the package. However, if you did not receive the correct unit or find damage to the packaging, please refuse the package and send email our customer service team at service@ezvalo.com. We will provide you with additional instructions to get your order corrected.

All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2--3 working days upon confirmation of payment from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.

In general, it may take several working days for delivery, depending on the different delivery methods (3 - 6 Business Days). Please note that some orders go through our fraud prevention department. If your order is selected, you will be notified and your order may be delayed by an additional 1 working days. Please make sure your delivery address is correct and deliverable.

Your tracking code will be shown in your order dispatched email.

If the parcel has not arrived after you had expected it to, please contact us at service@ezvalo.com and we will be more than happy to help by contacting the courier on your behalf.